BIOLOCK ANSWER CENTER

What happens if the phone paired with a Tuya Smart padlock is lost?

The lock remains usable by enrolled fingerprints or backup keys where fitted, while account access should be secured immediately.

Change the Tuya or Smart Life account password, review signed-in devices and remove access from the lost phone using the app's current security options. Review authorized members and records.

Fingerprint access continues for enrolled users, and P50/P70 backup-key versions provide a mechanical contingency. Reset procedures vary, so follow the model manual before clearing data.