Buyer Guide
What BioLock’s 18-Month Smart Padlock Warranty Covers
Verified manufacturing defects receive free repair or replacement within 18 months from factory shipment, subject to warranty terms.
DIRECT ANSWER
BioLock provides 18 months of factory warranty coverage for verified manufacturing defects, starting from the recorded factory shipment date.
How to request support
Provide the model, order or batch reference, a clear description, photos and a short video. This evidence helps the team distinguish a manufacturing issue from setup, charging or environmental causes.
BioLock will advise troubleshooting, repair or replacement after verification.
Common exclusions
Misuse, unauthorized modification, incorrect charging, accidental damage, unsuitable exposure and normal cosmetic wear are not manufacturing defects. The published warranty page contains the governing terms.
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Key takeaways
- 18 months from factory shipment
- Evidence supports diagnosis
- Coverage is for verified manufacturing defects
Editorial note: This is original BioLock educational content. Company-event articles use BioLock's own archive and photographs; technical articles summarize public primary references without reproducing protected text.